Effective Date: [28/05/2026]

These Terms and Conditionsgovern your access to and use of the website located at www.medicalbed-zc.com, including all related websites, applications and services offered by us, as well as all purchases of medical beds, healthcare equipment and related products made through the Site.

By accessing the Site, creating an account, placing an order or making any purchase, you (“you”, “your”, “Customer”) acknowledge that you have read, understood and agree to be bound by these Terms, together with our Privacy Policy and Shipping & Refund Policy, which are incorporated herein by reference. If you do not agree to these Terms, you may not use the Site or place any orders.

1. Eligibility

You must be at least 18 years old or the age of majority in your jurisdiction to use this Site and place orders.

If you are purchasing on behalf of a company, institution or organization, you represent that you have the legal authority to bind that entity to these Terms.

You agree that all information you provide (name, address, email, payment details, etc.) is true, accurate, complete and up-to-date.

2. Medical Product Disclaimer (Critical for Medical Devices)

THE PRODUCTS SOLD ON THIS SITE ARE MEDICAL BEDS AND HEALTHCARE FURNITURE FOR GENERAL CARE, LONG-TERM CARE AND HOME CARE USE. THEY ARE NOT INTENDED AS MEDICAL DEVICES FOR DIAGNOSIS, TREATMENT OR CURE OF ANY DISEASE.

Our Products are designed for patient positioning, comfort, mobility assistance and nursing care only.

They are not intended to replace professional medical advice, diagnosis or treatment.

Always consult a qualified physician or healthcare provider before using any medical bed for specific medical conditions.

We do not warrant that the Products will prevent, treat or cure any illness or injury.

Any reliance you place on our Products is strictly at your own risk.

3. Product Information & Specifications

We strive to ensure that all product descriptions, images, specifications, dimensions, weights and features displayed on the Site are accurate and reliable.

However, minor variations in color, finish, material or dimensions may exist due to manufacturing processes, screen display differences or batch updates.

Specifications are subject to change without prior notice due to product improvement, regulatory updates or supplier changes.

All medical beds are intended for indoor use only, unless otherwise stated.

4. Pricing & Taxes

All prices displayed on the Site are in [USD/EUR/GBP] and are exclusive of taxes, duties, shipping and handling fees, unless explicitly stated otherwise.

We reserve the right to adjust prices at any time without prior notice. Price changes will not affect confirmed orders that we have accepted.

Import duties, customs fees, sales tax, VAT or other local taxes applicable in your country/region are your sole responsibility.

You are responsible for complying with all local laws and regulations regarding the import of medical/healthcare products.

5. Orders & Acceptance

When you place an order, you are making an offer to purchase Products subject to these Terms.

An order is not binding on us until we confirm it in writing (email confirmation).

We reserve the right, at our sole discretion, to refuse or cancel any order for reasons including but not limited to: product unavailability, pricing errors, suspected fraud, violation of these Terms, or inability to verify your information.

In case of typo or pricing errors on the Site, we may cancel the order and refund any payment made.

6. Payment Terms

We accept payment via [PayPal, Stripe, Credit Card, Wire Transfer, etc.], as displayed at checkout.

All payments must be made in full before we process and ship your order, unless otherwise agreed in writing.

You represent and warrant that you are the legal holder of the payment method used and that all payment details are correct.

We may use third-party payment processors, and your payment information is subject to their Privacy Policy and security standards.

7. Shipping, Delivery & Risk of Loss

Shipping costs and estimated delivery times will be displayed during checkout.

Delivery dates are estimates only and not guaranteed. Delays may occur due to stock availability, logistics, customs clearance, holidays or events beyond our control.

Risk of loss, damage or theft of Products passes to you upon delivery to the carrier (e.g., shipping company, courier).

It is your responsibility to inspect the goods immediately upon delivery. Claims for damage, missing parts or defects must be reported to us within 48 hours of delivery, together with photos and tracking information.

We are not liable for delays, losses or damages caused by customs inspection, quarantine, local regulations or your country’s import restrictions.

8. Returns, Refunds & Replacements

Returns and refunds are governed by our separate Shipping & Refund Policy, available on the Site. Key points:

Custom-made, personalized or specially configured medical beds are final sale and non-returnable.

Returned items must be unused, in original condition and original packaging, with all accessories and manuals included.

Return shipping costs are generally your responsibility, unless the return is due to our error (wrong item, defect before use).

We reserve the right to inspect returned items before approving a refund or replacement.

9. Warranty

We provide a limited warranty for our medical beds as specified on the product page and in the warranty document included with the product.

Typically:

Main frame/structure: 3-year warranty

Electric motors and electrical parts: 2-year warranty

Warranty covers manufacturing defects only and does not cover: normal wear and tear, misuse, abuse, improper installation, water damage, accidental damage, modification, commercial overuse, or damage caused by non-original parts.

Warranty service is limited to repair or replacement of defective parts at our discretion; labor and shipping costs may apply depending on the situation.

10. Intellectual Property Rights

All content on the Site, including text, descriptions, images, videos, logos, graphics, software, code and trademarks, is the property of [Your Company Name] or licensed to us, and is protected by copyright, trademark and other intellectual property laws.

You may not copy, reproduce, modify, distribute, transmit, display, perform, publish or create derivative works from our content without our prior written consent.

You may not use our trademarks, logos or brand names without our written approval.

11. Prohibited Uses

You agree not to:

Use the Site for any illegal, harmful, fraudulent or infringing activity.

Attempt to hack, disrupt, overload or damage the Site or its servers.

Upload or transmit viruses, malware or harmful code.

Create multiple fake accounts or use the Site under false identity.

Resell, redistribute or export our Products in violation of applicable export laws or sanctions.

12. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, [Your Company Name] SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF DATA, LOSS OF USE, MEDICAL COMPLICATIONS, PERSONAL INJURY OR PROPERTY DAMAGE, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SITE OR THE PRODUCTS.

This limitation applies even if we have been advised of the possibility of such damages. Some jurisdictions do not allow limitation of liability for consequential damages, so this clause may be limited in your country.

13. Indemnification

You agree to defend, indemnify and hold harmless [Your Company Name], its officers, employees, suppliers and partners from any claims, liabilities, losses, damages, costs and expenses (including legal fees) arising from:

Your breach of these Terms;

Your misuse of the Products;

Your violation of any law or third-party right;

Any injury or damage caused by improper installation or use of the Products.

14. Termination

We reserve the right to suspend or terminate your access to the Site, your account or any service, at any time and without notice, for any reason, including but not limited to violation of these Terms, suspected fraud, or non-payment.

15. Modifications to Terms

We may update these Terms from time to time. Changes will be posted on this page with a revised “Effective Date”. Your continued use of the Site after changes are posted constitutes acceptance of the updated Terms. It is your responsibility to review these Terms regularly.

16. Governing Law & Dispute Resolution

These Terms and any dispute arising out of or related to the Site or the Products shall be governed by the laws of [Your Country/State], without regard to its conflict of law rules.

Any dispute, claim or controversy arising out of or relating to these Terms shall be resolved amicably through good-faith negotiation. If unresolved, disputes shall be submitted to the courts of [Your City, Your Country], and you consent to the exclusive jurisdiction of such courts.

17. Severability

If any provision of these Terms is found invalid, illegal or unenforceable, the remaining provisions shall remain in full force and effect.

18. Contact Us

For questions about these Terms, please contact us at:

Email: sale1@medicalbed-zc.com

Address: No. 888 Kaiyuan Road, Jizhou District, Hengshui City, Hebei Province

Phone: +852 7051 6043